Return & Refund Policy
At Velura Aesthetics, client satisfaction is important to us. Due to the nature of our services, which include medical-grade aesthetic treatments and wellness therapies, we maintain the following policy regarding returns and refunds:
Aesthetic Treatments (Botox, Dermal Fillers, and Similar Injectables):
All sales are final. Once a treatment has been administered, we do not offer refunds under any circumstances.
Results vary from person to person. While we strive for excellence, outcomes may differ based on individual factors such as metabolism, skin condition, and adherence to post-care instructions. Dissatisfaction with results does not constitute grounds for a refund.
If you experience an adverse reaction, please contact us immediately. We will assist with follow-up care but this does not imply a refund.
IV Hydration & Wellness Boosters:
Due to the perishable nature of IV fluids and boosters, once the IV or injection has been administered, no refunds or returns can be issued.
If a scheduled IV treatment is cancelled with at least 24 hours' notice, the booking fee may be applied toward a future appointment at our discretion.
Weight Loss Programs & Products:
Fees paid for medical weight loss programs, including consultations, lab reviews, and prescribed medications, are non-refundable once services have commenced or medication has been dispensed.
If you wish to cancel before receiving services or medication, please contact us at least 24 hours in advance for a partial refund (excluding the booking fee).
Unused medication cannot be returned due to health regulations.
Product Returns (if applicable):
If we offer skincare or other retail products in the future, unopened items in original condition may be returned within 7 days of purchase with a valid receipt. Opened or used products are non-returnable for safety reasons.